Great teams get stuck too.
Let's fix that.

BBD works with 5–50 person teams that are great at what they do. When the business gets stuck, BBD helps fix it.

Let's talk

What BBD helps with

If something's not working, BBD can probably help.

BBD is built for cross-functional problems — the ones that don't fit neatly in one department. Wherever the real problem lives, that's where the work happens.

Systems That Actually Work

Your tech stack should work for you, not against you. BBD reviews what you've got, finds where AI can help, maps out what your customer journey actually looks like versus what it should look like, and fixes the gaps — in the tools themselves, not just on a slide.

Signs this is you

  • Your tools aren't helping — the CRM's there, it's just not working the way your team needs
  • AI sounds useful but feels abstract — you know it should help, you don't know where to start
  • Business and technical aren't speaking the same language

Customer Success, Built to Scale

BBD has built customer success from the ground up — in SaaS and beyond. Whatever you sell, if retention and expansion depend on the customer actually succeeding, BBD can help you build the function, the process, or the fix.

Signs this is you

  • Your teams don't connect — handoffs break, feedback never reaches the right people
  • You've got no real customer journey mapped, just tribal knowledge
  • Retention is soft and nobody's sure why

Execution

You've got the idea. You're stuck on how to make it real. BBD scopes it, sequences it, and gets it moving — or if your team already executes but the process is messy, BBD tightens it up.

Signs this is you

  • Ideas stall without structure
  • You need senior help without the overhead of a full-time hire
  • Your team executes fine but the process is chaos every time

How this works

It starts with a conversation.

No intake form. No forced diagnostic. You tell us what's broken, and we figure out the best way to work together.

1

We talk

Tell us what's not working. We'll ask questions, get context, and figure out where we can have the most impact.

2

We propose something

Based on the problem, we'll recommend the right engagement — a project sprint, ongoing retainer, or something in between.

3

We get to work

No fluff, no lengthy onboarding. We move fast and focus on what actually matters.

Let's talk

About

Brook Bissinger Davis headshot

BBD Founding Advisor

I fix the things that slow great teams down.

I'm Brook Bissinger Davis — a COO and operator who's spent 15+ years working across operations, product, and client success at growing companies.

I've been COO at Align since 2025, leading cross-functional teams across product, marketing, and operations. Before that, I spent nearly a decade there growing from Director to VP — owning revenue operations, client success, and everything in between.

At Lucid (now Cint), I spent five years helping build their operations from the ground up — managing client accounts, leading a team across 120 clients, and eventually opening their first global office in London.

I'm deeply rooted in New Orleans — as a community builder, mentor, and board member. I've mentored entrepreneurs through Idea Village's VillageX program for years, and I serve on the boards of Touro Infirmary and the ADL Southeast Region.

Experience

COO at Align since 2025 — product, marketing, and operations

Nearly a decade at Align growing from Director to VP

5 years at Lucid (now Cint) — operations, 120 client accounts, London office

Salesforce admin, HubSpot, Outreach, and the full GTM stack

Tulane MBA

Community

Founder, Work in Tech NOLA — grown to 250 members, now run by GNO Inc.

Mentor, Idea Village VillageX program

Governing Board Member, Touro Infirmary

Board Member & Executive Committee, ADL Southeast Region

Let's talk

Tell us what's broken.

No long forms. No sales process. Just reach out and tell us what's going on — we'll respond within 24 hours.

get in touch

FAQ

Questions people usually ask.

What does BBD do?

BBD does operations and AI advisory for 5–50 person teams that are stuck — broken handoffs, tools that don't work the way the team needs, or ideas that won't turn into action. BBD works hands-on, not as a typical consultant: getting into the systems, fixing the process, and making sure it sticks.

Is BBD a fractional COO?

Close, but more hands-on. BBD brings the same operational judgment as a fractional COO — diagnosing what's broken, owning the fix, working across departments — but also does the work itself: building the systems, configuring the tools, writing the playbook. Think fractional COO+ — strategy and execution from the same place.

How is BBD different from a consultant or agency?

Consultants typically hand you a deck and leave. BBD works inside your tools — Salesforce, HubSpot, Outreach, whatever your stack is — and builds the fix alongside your team. No big team, no markup, no months-long discovery phase. You get a senior operator who's actually done the work, not someone managing the people who do.

What kind of problems does BBD solve?

Three areas: making your business systems actually work (tech stack, AI, customer journey), building customer success functions that scale beyond SaaS, and turning stalled ideas into executed plans.

When should you bring BBD in?

When you're the bottleneck — every decision routes through you — or when you're firefighting instead of building, and good ideas keep stalling for lack of structure. If your tools and your team aren't talking to each other, that's usually the sign.

How much does it cost to work with BBD?

Engagements start at $5,000 and scale from there based on scope — a focused project sprint costs less than an ongoing retainer. The structure follows the problem, not a fixed package. The fastest way to get a real number is to talk through what's broken.

How do you start working with BBD?

Email and describe what's not working. No intake form, no sales process. Expect a response within 24 hours, then a conversation to figure out the right engagement.

Does BBD work with companies outside New Orleans?

Yes. Based in New Orleans, working everywhere — most engagements happen remotely.

Who's behind BBD?

Brook Bissinger Davis — 15+ years across operations, product, and client success at growing companies. COO at Align since 2025, after nearly a decade there growing from Director to VP in revenue operations and client success. Previously five years at Lucid (now Cint) building out operations and opening their first global office in London. Tulane MBA.

Does BBD only do retainers, or one-off projects too?

Both. Some engagements are a single project sprint to fix one thing fast; others are an ongoing retainer for teams that want senior operational support without a full-time hire.

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Based in New Orleans. Working everywhere.

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